unexpected change. This is the case for Metropolitan owners Mike Kowallis & Clint Atwater. The salon they were working in had to close its doors. This gave them the opportunity to open a salon and do it their way. Mike said “The name Metropolitan infers quality & art for everyone in the city.” That is why the salon’s atmosphere is best described as art/studio with featured pieces from owners and friends throughout the salon. “We also wanted salon guests to feel comfortable, like they were walking into a scene of “Cheers” and would just hang out for a while.” The goal is to keep every guest in the salon regardless of who usually serves them. “We really encourage everyone to get to know all guests by name. It’s all about TOTAL interaction.” Mike says “One of the keys to our ongoing success is we run it like a family. We treat all people in the staff as piers, but when the final decision needs to be made they all know who will make it.” Some other Metropolitan’s focal points are to inspire, teach and learn. They do this through education. Much of the time, a staff member will do something incredible and they will be the guest artist for the upcoming educational event in the salon. You don’t have to go outside of the salon for new ideas. Usually they are right in front of you within your own team. This also increases the trust factor. “We find that using another staff member for a 2nd opinion opens up the guests options for an amazing image outcome and the guest can sense our genuine interest.” When looking for a new staff member, Mike and Clint interview in a more personal manner. “We try to get to know who the candidate is before we even see their work.” After the verbal interview Metropolitan will ask to see a haircut & color on a first time guest so they can experience the quality of interaction with a new guest. Even the apprenticeship curriculum is customized to insure optimum results. Not only does Metropolitan want to raise the level of their staff, they want to network more with other salons for educational purposes. Mike feels working together with other salons with improve the entire beauty industry. The advice Mike would give to a new salon owner…”Be grateful for your staff and enroll them in decision making. This has really made a difference for us.” Metropolitan is a fun, exciting and authentic salon that’s tagline says it all…”We’d love to make you sexy”.
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Metropolitan's web site
Click here to view Metropolitan's web site.